Press the wrench icon to report a breakdown. This instantly sends your exact location and vehicle diagnostic data to our assistance and support centre, allowing us to dispatch exactly what you need, faster.
Every question answered. Every issue resolved. Our Customer Care team is here with real expertise, whether you need quick support, vehicle details, or guidance you can actually trust.
Got a question or need immediate help? Our experts are ready to keep you moving. Choose how you want to reach us.
Phone lines are open Monday to Friday 9:00am - 5:30pm 0800 049 7106. Please note we are closed on English Bank Holidays.
Need help on the road? Get assistance directly from your CUPRA using the three-button module on the roof or your infotainment system. Make sure you are enrolled in the My CUPRA App to make the most of these connected features.
Don't let the unexpected stop you. CUPRA Roadside Assistance has you covered in case of breakdowns or accidents. Wherever you are, we'll get you back on the road.
Get in touch
Experiencing issues with your My CUPRA App or digital services? Contact our dedicated digital support team to get your ecosystem fully synced again.
Get in touch
Phone: 00800 6000 40 20
e-mail: cupradigitalsupport@cupraofficial.com
You can reach us for free by calling 900 100 113, Monday to Friday, from 9 am to 8 pm. You can also email us at cupraresponde@cupraofficial.es or contact us via WhatsApp during the same hours.
To speed up the process, we recommend calling directly via the wrench icon button in your car; this automatically sends your vehicle data to our agents. If calling by phone, please have the following ready:
Our service provides 24/7 support across Europe for a wide range of incidents, including mechanical breakdowns, traffic accidents, flat or punctured tyres, and vehicle theft. Whether you are at home or on the road, our goal is to get you back on your journey as quickly as possible.
CUPRA vehicles include a complimentary period of Roadside Assistance starting from the date of delivery. For specific details regarding your vehicle’s current coverage or renewal options, please contact your preferred Service Partner.
Due to the global phase-out of 2G and 3G telecommunications networks by providers, certain models produced between 2021 and 2024 may have lost the functionality of the "Info," "Roadside Assistance," and "Emergency" buttons. If your vehicle is affected, you can still reach us 24/7 using the phone numbers listed on this page or via the My CUPRA App on your smartphone.
CUPRA Roadside Assistance provides coverage in over 40 European countries. If you need assistance abroad, call the 24-hour European Roadside Assistance helpline on 00 800 1330 3939. European assistance is available in the event of a breakdown and, at CUPRA's discretion, for incidents such as an accident, fire or theft.
*Due to the 2G and 3G network shutdown, some León, Formentor, and Born models from 2021 to 2024 have lost this feature.
Check the full details here: www.cupraofficial.com/owners/technical-support/2g-3g-network-shutdown
